Refund policy

Returns & Refunds Policy

We want you to be confident in your purchase. If something isn’t right, our returns process is simple and hassle-free.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be returned in their original condition, with all tags and packaging intact

  • Items showing signs of wear, damage, or washing will not be accepted

Free Returns

We offer free returns on all UK orders.

Once your return request is approved, we will provide:

  • A free return label

  • Clear instructions on how to send your item back

How to Request a Return

To request a return, please email us at:

📧 info@no9to5.co.uk

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

Once approved, we’ll send you the free return details.

Refunds

  • Refunds are issued to the original payment method

  • Refunds are processed once the returned item has been received and inspected

  • Please allow 5–10 working days for the refund to appear in your account

Exchanges

We do not currently offer direct exchanges.
If you need a different size or item, please return your order for a refund and place a new order.

Non-Returnable Items

We cannot accept returns for:

  • Items returned after 14 days

  • Items that have been worn, washed, or damaged

  • Sale or discounted items (unless faulty)

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos.
We’ll arrange a replacement or full refund where applicable.

Contact

If you have any questions about returns or refunds, please contact us at:
📧 info@no9to5.co.uk